Est. delivery: 5–10 business days standard · 3–5 days express
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Rest of World
Worldwide tracked
Standard delivery€60
Express delivery€80
Est. delivery: 10–20 business days
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How it works
1
Place your order
Once payment is confirmed, your order enters our processing queue.
2
Order processing
Orders are picked, packed, and dispatched within 1–2 business days.
3
Tracking sent
Once your parcel leaves us, you receive a tracking number by email.
4
Delivery
Your parcel arrives in plain unmarked packaging via local post or courier.
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Customs & duties
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Within the EU
Orders shipped between EU member states are not subject to customs inspection or import duties. Free movement of goods applies.
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UK, Switzerland, Norway
These destinations get the same rates as EU orders. Local VAT or import duties may occasionally apply depending on your country's customs rules.
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Rest of World
International customers are responsible for any customs duties, import taxes, or fees imposed by their country. We declare all shipments accurately.
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Discreet packaging & more
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Discreet packaging
Every order ships in plain outer packaging with no branding, product names, or pharmacy references visible. Customs forms describe contents in generic terms.
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Address changes
Need to change your shipping address? Contact us immediately. Changes are usually possible within 12 hours of order placement, before the parcel leaves our facility.
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Holiday & peak periods
During major European holidays (Christmas, Easter, summer), please allow an additional 2–5 business days as carriers operate at reduced capacity.
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Tracking your order
Once shipped, you'll receive a tracking number by email. Check status any time on our Track Order page.
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Delivery issues
If your order hasn't arrived within the expected window, contact us. Confirmed lost shipments are reshipped at no cost or refunded in full.
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Reship guarantee
If a shipment is confirmed lost in transit or seized at customs, we will reship at no additional cost or issue a full refund.
Questions about shipping?
Our support team can help with country-specific shipping queries.